Service Request Catalog
IT Service Catalog
Browse requestable services by queue: Skilled Nursing / Facility, Rehab / Therapy, and Resident Services.
Skilled Nursing / Facility Services
Create accounts, permissions, and workstation setup for new staff.
Expected turnaround: 1-2 business days
Reset locked or expired staff credentials.
Expected turnaround: 15-30 minutes
Troubleshoot shared and assigned computers for nursing and admin teams.
Expected turnaround: Same day
Investigate access, connectivity, and application behavior.
Expected turnaround: Critical path triage
Restore printing for nursing stations and operational offices.
Expected turnaround: Same day
Configure Microsoft 365 mailbox and secure access.
Expected turnaround: 4 business hours
Replace damaged or failing facility devices.
Expected turnaround: 1-3 business days
Disable or update user access per operations policy.
Expected turnaround: Same day
Rehab / Therapy Services
Support rehab documentation and workflow continuity.
Expected turnaround: Critical path triage
Resolve workstation issues in rehab care areas.
Expected turnaround: Same day
Restore printing for therapy documentation.
Expected turnaround: Same day
Assist with device-to-network issues in rehab operations.
Expected turnaround: 4 business hours
Create, modify, or remove rehab platform access.
Expected turnaround: 1 business day
Resident Services
Troubleshoot room TV issues and signal problems.
Expected turnaround: Same day
Help residents connect personal devices to available Wi-Fi.
Expected turnaround: Same day
Assist with Roku setup, sign-in, and playback issues.
Expected turnaround: Same day
Assist with Firestick connection and streaming apps.
Expected turnaround: Same day
Provide setup and connectivity support for iPad devices.
Expected turnaround: Same day
Assist with smartphone Wi-Fi and account setup.
Expected turnaround: Same day
Troubleshoot app sign-in and playback problems.
Expected turnaround: Same day