Skilled Nursing and Facility Operations

Skilled Nursing / Facility Support

Use this form for PointClickCare, nursing station workstations, printers, accounts, Microsoft 365, phone systems, and operational facility technology requests.

Protected Health Information Reminder

Submit only the technical details needed to resolve the issue. Avoid unnecessary protected health information.

Skilled Nursing / Facility Support Request

Full name

Department

Job title

Phone / extension

By entering a mobile number, you consent to receive SMS updates from Hamlin Place IT Service Desk.

I agree to receive SMS updates for this request when a mobile number is provided.

Facility location / room / station / office

Business area

System / issue type

Priority

Preferred contact method

This issue impacts patient care

Subject

Description

File upload

Do not submit unnecessary protected health information through this form.

Immediate Escalation Guidance

Patient-care-impacting technology issues should be escalated by phone immediately.

Examples of critical issues:

Facility-wide PointClickCare outage
Nursing station workflow blocked by login/system failure
Network outage affecting multiple clinical workstations

Expected response times

Critical: immediate phone triage

High: within 30 minutes

Standard: within 1 business hour

Calling for urgent care-impacting problems is required in addition to form submission.