Urgent Escalation

Emergency IT Contact

Use this page for urgent escalation instructions and dedicated critical paths by operational area.

Emergency Banner

Urgent patient-care-impacting issues should be escalated immediately by phone.

Skilled Nursing / Patient-Care Impacting Issue

Emergency IT Line: 561.000.1999 (placeholder)

PointClickCare outages and facility-wide operational failures are critical.

Escalate to on-call technician and administrator on duty.

Rehab / Therapy Critical Workflow Issue

Rehab Critical Line: 561.000.1888 (placeholder)

NetHealth outages impacting therapy operations have a dedicated escalation path.

Escalate via rehab operations lead and IT on-call support.

Resident Urgent Support Request

Resident Tech Line: 561.000.1777 (placeholder)

Resident TV or streaming problems should remain separate from clinical outage channels unless otherwise determined.

After-hours routing should follow on-call resident support protocol.

Escalation Contacts

After-hours support: 561.000.1900 (placeholder)

On-call technician: 561.000.1901 (placeholder)

Administrator escalation: 561.000.1902 (placeholder)

IT manager escalation: 561.000.1903 (placeholder)